Purpose: Help users develop, submit, and share feedback.

Criteria:

• Is there a clear contextually relevant feedback method for core search functionality?
• Do users receive a copy of feedback?
• Is the feedback record easily shared by the user with a web-accessible link?
• Can users opt-in to contribute feedback to a commons-based infrastructure?

Details:

Mechanisms to support feedback will shape user expectations, experiences, and future improvements of the search landscape. Some approaches may excessively conceal or otherwise control complaint rather than focusing on the users.